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 Australian Computer Supplies identifies requirements to increase the maturity of its ICT customers environment. This includes changes to your ICT infrastructure, support and governance arrangements to meet current and future business requirements. Improve your ability to deliver the ICT services that support current operations and enable future business growth, while at the same time mitigating existing and unknown ICT risks. 

The overall outcome sought is a partnership to develop ICT systems that will ensure seamless future scalability and cost-efficient service.

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We provide dependable Managed ICT Services to your existing infrastructure environment, including servers, workstations, desktops, mobile devices and BYOD. 

Further accelerate our clients journey to flexible and scalability to meet current and future business strategic objectives.

 

We can assist in the following;

• Move to a more flexible, cloud-based, software-defined service and network architecture for both production and fail-over/disaster recovery.

• Transition of on-site infrastructure to Azure.

• Transition of existing productivity applications to Microsoft 365 products and adoption of that platform’s capability.

• Management of cybersecurity risk through reduction of attack surface and active monitoring of endpoints and server operations.

• Cloud-based backup and disaster recovery capability in Microsoft Azure.

• Integrated Microsoft solutions are preferred to multi-vendor solutions (e.g. utilising Microsoft Azure AD, ATP, Sentinel, Intune) – where this is feasible.

• When taking snapshots of virtual servers, application-consistent snapshots are preferable, however crash-consistent recovery may be acceptable.

 

• ITIL-based methodology to deliver ICT services that meet agreed service levels (SLAs).

• End-user support (Help Desk) including support for PCs and mobile devices.

• Management of cloud-provided ICT services (Software as a Service).

• Management of end-user devices and their security compliance status.

• Maintaining of infrastructure (including all hardware and software applications).

• Information Security Management.

• Ongoing monitoring and reporting on performance and status of software, hardware, services and security vulnerabilities.

 

Australian Computer Supplies intends to develop and maintain a strong partnership and collaborate with clients. While the experience and technical competency of the Service Provider is important, it also places a strong weighting on the alignment of values and culture between both MSP & Client.